Refund Policy

This Refund Policy applies to purchases made through Foundly.

By purchasing Foundly credits, you acknowledge and agree to the terms described below.

1. All Sales Are Final

All purchases of Foundly credits are final and non-refundable once the transaction has been successfully completed, except where a refund is required by applicable law.

Foundly does not offer refunds for unused, partially used, or fully used credits.

Before completing a purchase, please review the selected credit quantity, price, and payment information carefully.

2. Foundly Credits

Foundly operates using a credit-based system.

Unless otherwise stated within the Service: 1 credit = 1 complete idea validation.

Purchased credits remain available in your Foundly account until they are used and do not currently expire.

Because credits remain available for future use, purchasing more credits than you immediately need does not make the purchase eligible for a refund.

3. No Refunds for Unused Credits

Unused credits are not refundable or redeemable for cash.

This applies whether you purchased 5, 10, 25, 50, 100, or another available quantity of Foundly credits.

Credits may only be used for eligible Foundly services and have no monetary value outside the platform.

4. No Refunds After Using a Credit

Once a credit has been used to initiate and successfully complete an idea validation, that credit is considered consumed.

Completed validations are not refundable.

A user disagreeing with a validation score, conclusion, market assessment, competitor analysis, recommendation, opportunity, risk assessment, or other research result does not make the validation eligible for a refund.

Foundly provides research and AI-assisted analysis, not guaranteed business outcomes.

5. AI-Generated Results

Foundly uses artificial intelligence and external research sources when generating validations.

AI-generated research may contain uncertainty, estimates, incomplete information, or errors.

Purchasing credits does not guarantee that a validation will produce a particular score, conclusion, recommendation, amount of market opportunity, or other desired outcome.

Dissatisfaction with the content or conclusions of a successfully generated validation does not qualify for a refund.

6. Technical Failures

If a Foundly credit is consumed but a validation cannot be successfully completed because of a verified technical failure attributable to Foundly, our preferred remedy is to restore the affected credit to your Foundly balance.

Restoring the credit allows you to retry the validation without purchasing another credit.

A technical failure does not automatically entitle the user to a cash refund unless such a refund is required by applicable law or the applicable payment processor determines otherwise.

7. Duplicate or Incorrect Charges

If you believe you were accidentally charged more than once for the same transaction or charged an incorrect amount, contact us at hello@foundly.pro.

We will review the transaction and work with our payment provider where appropriate.

Legitimate duplicate charges or billing errors may be corrected regardless of the general no-refund policy.

8. Unauthorized Transactions

If you believe a purchase was made without your authorization, contact us and the applicable payment provider as soon as possible.

Unauthorized or fraudulent transactions will be handled according to applicable law and the procedures of our payment processor.

9. Payment Processing

Payments for Foundly credits are processed by Dodo Payments, which acts as the payment provider and Merchant of Record for applicable transactions.

Refunds, payment disputes, chargebacks, taxes, and other transaction-related matters may therefore also be subject to Dodo Payments' applicable buyer terms and procedures. Dodo Payments states that refund requests may be considered on a case-by-case basis and may be refused, while certain technical delivery failures can result in replacement or refund.

Nothing in this Refund Policy overrides any mandatory rights or remedies provided by Dodo Payments' applicable terms or applicable law.

10. Account Deletion

Deleting your Foundly account does not create a right to a refund.

If you delete an account containing unused credits, those credits may be permanently lost together with the account.

You should therefore use any remaining credits before deleting your account if you wish to receive their associated Foundly services.

Unused credits cannot be converted to cash upon account deletion.

11. Change of Mind

Foundly does not provide refunds because you:

• Changed your mind after purchasing credits
• Purchased more credits than intended
• No longer intend to validate an idea
• Stopped using Foundly
• Found another service
• No longer need the credits
• Expected a different validation outcome

Please review your purchase carefully before completing checkout.

12. Credit Packs and Promotions

Promotional, bonus, complimentary, referral, or free credits are not eligible for cash refunds.

If a paid credit package includes bonus credits, any legally required refund may take the promotional structure into account where permitted by law.

Promotional credits may also be subject to separate conditions disclosed at the time they are issued.

13. Chargebacks and Payment Disputes

If you believe there is a legitimate billing problem, please contact hello@foundly.pro or the applicable payment provider before initiating a chargeback where appropriate.

Chargebacks should not be used to obtain a refund for a legitimate purchase simply because credits were used or because you disagree with the results of a validation.

Fraudulent or abusive payment disputes may result in restrictions on future purchases or account access where permitted by law.

Dodo Payments also maintains its own procedures for handling payment disputes and chargebacks.

14. Consumer Rights

Nothing in this Refund Policy excludes, limits, or waives rights that cannot legally be excluded or waived.

Certain jurisdictions may provide mandatory rights concerning unauthorized transactions, duplicate charges, failure to deliver purchased services, defective digital services, or other circumstances.

Where applicable law requires a refund or another remedy, Foundly and/or the applicable payment provider will comply with those requirements.

15. Changes to This Refund Policy

Foundly may update this Refund Policy from time to time.

Changes will apply to future purchases from the effective date of the updated policy, except where applicable law requires otherwise.

The latest version will always display its effective or "Last Updated" date.

16. Contact

For questions regarding purchases, credits, billing, or this Refund Policy, contact:

Foundly
Email: hello@foundly.pro